Manajemen PKH Shop Keluarga Penerima Manfaat Program Keluarga Harapan (Studi Kasus PKH Shop Kecamatan Ciamis) di Kecamatan Ciamis.
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Date
2024-09-17
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Abstract
SITI FATIMAH Z.R, NRP. 20.03.081. Management of PKH Shop Families Beneficiaries of the Family Hope Program (Case Study of PKH Shop Ciamis District) in Ciamis District.
Supervisor: Ellya Susilowati and Harapan Lumban Gaol.
Management is a central element to ensure the effectiveness of social programs and services in achieving predetermined goals, which includes aspects of planning, organizing, mobilizing and controlling. This research aims to provide an overview of the management of the PKH Shop program in Ciamis District, including: (1) PKH Shop profile in Ciamis District, (2) planning the PKH Shop program, (3) organizing the PKH Shop program, (4) mobilizing the PKH Shop program, and (5) control of the PKH Shop program. This research uses a qualitative method with a case study approach, utilizing primary and secondary data. A purposive sampling technique was applied to select eleven (11) informants consisting of PKH Shop team members, Ciamis District PKH Social Assistants, KPM, and PKH Shop program customers. Data collection was carried out through in-depth interviews, observation and documentation studies. The research results show that: 1) Planning which includes objectives, formation, finance, human resources and location has been implemented well without significant obstacles. 2) Organization which includes organizational structure, division of tasks, decision making and coordination has been implemented well even though there are deficiencies in the organizational structure with the absence of effective division of tasks between sub-district assistants. 3) Mobilization, which includes communication, motivation, leadership and employee development, has gone quite well even though there is a lack of leadership among Ciamis District social assistants and limited employee development. 4) Control which includes setting performance standards, monitoring and handling deviations has been implemented efficiently. Based on the results of this research, researchers propose a Creative PKH Shop program (PRESTATIF) which includes the formation of management between PKH social assistants in Ciamis District and entrepreneurship training to improve the performance and effectiveness of the program.
Keywords: Management, PKH Shop Ciamis District, Beneficiary Families of the Family Hope Program (PKH).
ABSTRAK
SITI FATIMAH Z.R, NRP. 20.03.081. Manajemen PKH Shop Keluarga Penerima Manfaat Program Keluarga Harapan (Studi Kasus PKH Shop Kecamatan Ciamis) di Kecamatan Ciamis.
Dosen Pembimbing: Ellya Susilowati dan Harapan Lumban Gaol.
Manajemen merupakan elemen sentral untuk memastikan efektivitas program dan layanan sosial dalam mencapai tujuan yang telah ditetapkan, yang meliputi aspek perencanaan, pengorganisasian, penggerakan, dan pengendalian. Penelitian ini bertujuan untuk memberi gambaran mengenai manajemen program PKH Shop di Kecamatan Ciamis, mencakup: (1) profil PKH Shop Kecamatan Ciamis, (2) perencanaan program PKH Shop, (3) pengorganisasian program PKH Shop, (4) penggerakan program PKH Shop, dan (5) pengendalian program PKH Shop. Penelitian ini menggunakan metode kualitatif dengan pendekatan studi kasus, dengan memanfaatkan data primer dan sekunder. Teknik purposive sampling diterapkan untuk memilih sebelas (11) informan yang terdiri dari anggota tim PKH Shop, Pendamping Sosial PKH Kecamatan Ciamis, KPM, dan pelanggan program PKH Shop. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa: 1) Perencanaan yang mencakup tujuan, pembentukan, keuangan, sumber daya manusia, dan lokasi telah dilaksanakan dengan baik tanpa hambatan signifikan. 2) Pengorganisasian yang meliputi struktur organisasi, pembagian tugas, pengambilan keputusan, dan koordinasi telah diimplementasikan dengan baik meskipun terdapat kekurangan dalam struktur organisasi dengan belum adanya pembagian tugas yang efektif diantara pendamping kecamatan. 3) Penggerakan, yang mencakup komunikasi, pemberian motivasi, kepemimpinan, dan pengembangan karyawan, telah berjalan cukup baik meskipun terdapat kekurangan dalam kepemimpinan di antara pendamping sosial Kecamatan Ciamis serta terbatasnya pengembangan karyawan. 4) Pengendalian yang mencakup penetapan standar kinerja, pengawasan, dan penanganan penyimpangan telah dilaksanakan dengan efisien. Berdasarkan hasil penelitian ini, peneliti mengusulkan program PKH Shop Kreatif (PRESTATIF) yang meliputi pembentukan kepengurusan antara pendamping sosial PKH Kecamatan Ciamis dan pelatihan kewirausahaan untuk meningkatkan kinerja dan efektivitas program.
Kata Kunci: Manajemen, PKH Shop, Keluarga Penerima Manfaat Program Keluarga Harapan (PKH)
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Keywords
Manajemen, PKH Shop, Keluarga Penerima Manfaat Program Keluarga Harapan (PKH)